FAQ

Learn more about the i.ntere.st through this FAQ answering the basic questions.

What is i.ntere.st?

This site is run by people who want to support Anime culture across the globe. We are motivated by great respect for content creators, and a desire to show the world how great Anime culture is. We greatly appreciate your help with this goal. Let's spread Anime culture to every corner of the globe. Anime is the best!

Are the rewards free?

Yes, the rewards are all free, including the shipping cost.

How do you ship the rewards?

You can check the shipping methods on each reward's description. Please check the details of each shipping method on the Japan Post website.

How long will my reward take to arrive?

  • Letters usually take 30 days at the earliest.
  • Small Packets usually take 60 days at the earliest.
  • Printed Matter usually takes 90 days at the earliest.

What should I do if my reward doesn't arrive?

First of all, please wait more than 30 days. If more than 30 days have passed without receiving the reward, please enquire at your local post office.

Am I required to pay customs duty?

In some countries, when we send a reward by Small Packets and Printed Matter, the postman might ask you to pay for some customs duty.

How can I cancel my order?

You can't cancel an order once it is made.

How to earn points to redeem rewards

You can earn the points by uploading and sharing an image which will benefit to other people.

  • You will earn 1 point per person per day when someone +ins your image.
  • You will earn 1 point per person per day when someone comments your image.
  • You will earn 1 point per person when someone visits your image page.
  • You will earn 1,000 points when someone joins our website through your profile page, album page or image page. * Currently Facebook Only

You can also earn bonus points in the following way.

  • You will earn 100 - 300 points when you visit our website or open our app once a day.
  • You will earn 10 - 12,500 points when you install an app from the i.ntere.st app on your android.
  • You will earn 5,000 - 200,000 points when you buy points with PayPal in Buy Points for Yourself page.

Why can't I earn points?

  • You can't earn points when you +in an image unrelated to anime, manga, games or Japanese culture.
  • You can't earn points when you +in an image between accounts that you own.
  • You can't earn points when you have already +in-ed the same image.
  • You can't earn points when your post was detected as spam.
  • You can't earn points when you were detected as a bot.
  • You can't earn points when you attempt to abuse the system in an unfair way.

If you continue this behavior, you will be temporarily blocked.

Why am I temporarily blocked?

  • You will be blocked if your image is reported by other users and you are found to have violated the terms of use.
  • You will be blocked if your review is reported by other users and you are found to have violated the terms of use.

If you continue this behavior, You will lose all points.

Rewards

Is reward shipment door to door?
Air mail : Yes.
Parcel post : Sometimes yes. Otherwise, you have to pick it up at the post office.
What should I do if I submit the wrong address?
You can change your address on the Orders page if the order has an "In progress" status. If it has another status, you cannot change the address anymore.
Is it possible to choose the reward when there is more than one type?
No, you can't. We will send you a random type from the reward you ordered.
How can I check my order status?
You can check your order status at Orders.
What do the order statuses mean?
Under Review: Initial status for an order. If we confirm that the order does not violate our terms of use it will change to in progress.
In Progress: Order completed. Now lined up to be packed.
Preparing to Ship: Packaging and stamping the address for shipment.
Shipped: Your reward is on its way to you. Please wait until it arrives.
Cancelled: Shipment cancelled.
Delivered: Reward has arrived.
Undelivered: Delivery failed.
Returned: The package was returned to us by your postal service.
Suspended: Your order is suspended due to a terms of use violation.
When will you restock the "temporarily out of stock" rewards?
We will restock them when we found some in the bargain.
Where can request a new reward or the restocking of an out of stock reward?
You can request from the Official Facebook Group and Official Google+ Community.
Why do the prices of rewards change sometimes?
We sometimes have to change the price of rewards due to changes in the market price of the item.

Credits

App voice sound effect credit
あみたろの声素材工房

If you have any questions, please contact us on Official Facebook Group and Official Google+ Community.

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